Road issues

Connecticut residents are encouraged to report road issues

City officials are encouraging the public to call 311 to report any road issues.

HARTFORD, Conn – With warmer weather on the radar and more cars and cyclists on the roads, the City of Hartford is reminding residents that if you see something, say something to keep the roads and the community clean, clear and safer.

Hartford native Johnny Cruz said he takes the saying “see something, say something” to a new level.

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“I’m always rolling around to see if I can find something that will catch my eye so I can post it on social media,” Cruz explained.

He said it wasn’t about influence; it’s about keeping your neighborhood informed through its digital platforms.

“People are more on their phones, so when they go to TikTok, they might come across my video, and they might know something that they didn’t know,” Cruz said.

He does all of this with his bike and camera ready every day. On Wednesday, Cruz noticed what he described as a huge pothole in his neighborhood.

“It must have been several feet deep; it was pretty big,” Cruz described. “It was very noticeable, especially if you were on foot or on a bike. You could see it very clearly, but if you’re in a vehicle, you’re not going to see it right away, not until the last minute.”

Cruz said after seeing it up close, he decided to record a video and post it online to alert people to avoid injuries and damage to cars. However, while social media is a great tool, the City of Hartford says reporting these things to the city is critical.

“It is better that we know and react to it because if you hit it and you come to us, and we have never heard of it, unfortunately, you are responsible for the repair of your vehicle,” said explained Janice Castle, director of Community Engagement with the City of Hartford.

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Castle said the best tool and resource to use in situations like finding a pothole or noticing something in the road is Hartford 311. She said it’s an app and a toll-free, non-emergency call center designed to connect the community to city services.

“We all take different routes around the city, but if you submit and I submit, we can all see what’s happening around town and submit it quickly, and then our service can move in and fix the problem immediately,” says Chateau.

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You can download the app to your smartphone, use the website, or call 860-757-9311 to report. Because when the city knows, potholes like the one Cruz reported can be fixed urgently.

Cruz said that while he didn’t know about Hartford 311 until Friday, he was looking forward to using it and social media to spread the word and find a solution to any neighborhood issues that may arise.

Raquel Harrington is the race and culture reporter for FOX61 News. She can be reached at Follow her on Facebook, Twitter and instagram.

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