I live in an area where the LRT 3 line is being developed, so I’ve been through my fair share of potholes day in and day out. My car often comes out without a scratch, but the same can’t be said for my heart.
So when Instagram threw me an ad on a local app to report non-emergency traffic issues, I downloaded it immediately.
With a RepotLah account, I’ve been on the lookout ever since to fuss about any road issues I encounter (while being a passenger, of course).
Channel the Karen in me
I encountered a faulty traffic light causing massive congestion at the intersection in front of Da Men mall, took a photo of it and took the opportunity to test RepotLah.
On the RepotLah homepage, you will immediately be greeted with an “Add New Report” option. The app, if you allow it, will automatically tag your live location, and users can then upload a photo and submit the report.
You can choose the type of traffic problem in question and add a caption to describe the situation. Once submitted, you can track what happens to your report in the “My Activity” tab which gives users visibility into the status of their report. RepotLah also lets you submit reports anonymously, like Shopee reviews.
These reports are checked by the RepotLah team to ensure there are no false reports before directing them to the nearest relevant authorities based on the marked location.
I have yet to get confirmation on whether the traffic issue I reported has been resolved or not. However, the app informed me that my application is currently under review.
Liking social media to report issues
If you’re not reporting, you can also scroll through RepotLah’s homepage as if you were on social media to like, comment, or share others’ posts.
The app also has a “Communities” tab allowing users to create or join community groups in their residential areas. It is meant to engage with each other and alert your community to issues in the area.
Users will be able to discuss local issues to raise awareness and keep the area safe. It is supposed to remind Facebook communities, according to the team.
For a safer society
Keasavan Hari Krishnan (KC) founded RepotLah, and he’s been on a rocky road when it comes to reporting.
“As a citizen, I always wondered where I was going [could] report all the societal issues we faced in Malaysia and I couldn’t find any app that allows users to report or submit a report to the authorities,” he told Vulcan Post.
He shared that the Malaysian government actually tried to create an app for this issue. For example, i-Tegur allowed users to submit reports to authorities.
“However, what we realized was missing was community engagement and gamification,” KC explained. “We developed RepotLah not to compete with the current app that was developed by the authorities, but to complement their current solution.”
Having been in the tech startup ecosystem for eight years, he left his full time to build an app as a pet project. By developing it, KC and his partner realized greater potential in various aspects and decided to turn their favorite project into something bigger that could be adopted throughout SEA.
RepotLah will soon be extended to allow users to report any social issues, such as calls for smokers who light up in restaurants.
“We have various technology roadmaps that will be launched in the coming months, including the implementation of emergency reporting,” KC told Vulcan Post.
“Imagine having access to report all the issues you face in one app – that’s RepotLah’s plan going forward to democratize the way people submit reports.”
A well-validated solution
Early on, RepotLah connected with a few MPs (MPs) based around the Selangor districts. MPs pledged their support for the app and allowed the developers to pilot test with over 1,000 users in their regions between January and March 2022.
Throughout the pilot test, RepotLah resolved over 40 complaints about potholes, faulty traffic lights and reckless driving via dashcam footage. KC proudly shared that they were also able to resolve reports within 24-72 hours.
“We have received various community feedback and will be releasing a new update in late April to address [them]“, shared KC. This means that RepotLah will launch a new and improved version of the application at the end of April based on the collective feedback from the community.
To drive wider user adoption of RepotLah, the team is working closely with MPs and Malaysian authorities. “We are also working with tech startups and related companies for partnerships to increase our adoption and aim to reach 100,000 users by the end of 2022,” KC added.
The app is free to download and use, and its creators did so because their end goal is to be the voice of the public for a safer society.
Regarding their revenue generation plans, KC told Vulcan Post that their monetization model will be implemented in the coming months but will not involve users.
Although KC was unable to share details, he said: “The reporting module will always be free as we encourage users to continue to receive reports and help make Malaysia a safer place. .”
- Learn more about RepotLah here.
- Read more app-related articles we’ve written here.
Featured Image Credit: Keasavan Hari Krishnan, Founder and CEO of RepotLah