Road issues

TDOT launches new hotline to report potholes and road issues

NASHVILLE, Tenn. (WSMV) — The Tennessee Department of Transportation recently launched a new hotline for drivers to report potholes and other maintenance issues that may be considered roadway hazards.

The call center for these tips will be open Monday through Friday from 6 a.m. to 6 p.m. The hotline number is 833-TDOTFIX or (833) 836-8349. For holidays, weekends or after hours, callers can leave a message.

“We all know it’s been a terrible year for potholes and here at TDOT, we’re always looking for ways to improve our customer service,” Commissioner Butch Eley said. “For citizens, this hotline will give them another convenient way to report maintenance issues on our motorways and trunk roads. For TDOT, this centralized method of receiving, processing and tracking information will improve our operations. »

TDOT will collect as much information as possible about a maintenance work request. A call center agent will ask the driver a series of questions and submit the information via TDOT’s online maintenance work request form.

Drivers should also remember Tennessee’s hands-free law when calling the hotline. Drivers and citizens will also be able to alert TDOT via the online form.

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