Road issues

TDOT unveils new hotline to troubleshoot potholes and road issues – The Courier

The Tennessee Department of Transportation is launching a new hotline for drivers to report potholes and other maintenance issues that may be considered road safety hazards.
“We all know it’s been a terrible year for potholes and here at TDOT, we’re always looking for ways to improve our customer service,” Commissioner Butch Eley said. “For citizens, this hotline will give them another convenient way to report maintenance issues on our motorways and trunk roads. For TDOT, this centralized method of receiving, processing and tracking information will improve our operations. »
The new hotline number is 833-TDOTFIX (836-8349). The virtual call center operates Monday through Friday from 6 a.m. to 6 p.m. If someone calls on holidays, weekends, or after hours, they can leave a message or call back during business hours.
TDOT said it needed to collect as much relevant information as possible about a maintenance work request. The call center agent will ask the driver a series of questions and submit this information through TDOT’s online maintenance work request form.
TDOT reminds drivers to remember Tennessee’s hands-free law when calling the hotline. An online form for alerting TDOT to potholes and other maintenance issues is available here.